Service

Voice AI & Conversational Systems

Enterprise-grade voice AI with sub-300ms edge inference, robust voice activity detection, and deterministic dialog management. Production-reliable conversational systems beyond API wrappers.

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Retail & Consumer

QSR Voice AI • Edge Inference • Inclusive ASR

Wendy's drive-thru AI makes customers repeat orders 3+ times and is 'unusable' for 80 million people who stutter. They're expanding to 600 locations anyway. 🍔

14%

Order failure rate requiring human rescue in current drive-thru voice AI systems

QSR Drive-Thru AI Performance Study

<300ms

Gold standard latency threshold for natural voice interaction in drive-thru

Voice AI Latency Benchmark

Interactive Technical

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Beyond API Wrappers in Voice AI

Drive-thru voice AI systems with 14% failure rates cut off customers mid-sentence and exclude 80+ million people who stutter — optimizing for upsell metrics while ignoring the human toll.

VOICE AI EXCLUDES MILLIONS

Drive-thru accounts for 75-80% of QSR sales yet current AI deployments cause 3x repeat attempts. Stuttering affects 80 million people globally and current ASR models return negative BERTScores on disordered speech, creating systemic exclusion.

INCLUSIVE EDGE VOICE ARCHITECTURE

Multi-layered neural VAD with probability scoring and context-aware turn-taking replacing binary thresholds
Disfluency-aware ASR with dynamic pause tolerance ensuring every speech pattern is understood equitably
Edge-native inference achieving sub-300ms latency without cloud round-trip dependency for real-time response
Four lines of defense including guardrails preventing hallucination, data leakage, and brand damage

Edge AINeural VADConformer ASRVoice AIInclusive Design

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Enterprise AI Partnerships • Deterministic Cores • Sovereign Infrastructure

McDonald's fired IBM after 3 years. Their AI plateaued at 80% accuracy — adding 260 nuggets to one order and garnishing ice cream with bacon. 🤖

80%

McDonald's AOT order accuracy rate vs 95-99% industry target for production AI

McDonald's-IBM Drive-Thru Pilot Analysis

22s

Faster service time in AI-powered lanes compared to human-staffed drive-thru

2025 Drive-Thru Performance Study

Interactive Technical

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The Architecture of Reliability

McDonald's terminated its 3-year IBM AI partnership after accuracy plateaued at 80-85% — well below human benchmarks — exposing the maturity chasm between wrapper-based and deterministic AI architectures.

MATURITY CHASM DEFEATS WRAPPERS

McDonald's three-year, 100-location pilot with IBM was terminated because wrapper architecture failed under real-world conditions. Environmental entropy, accent barriers, and greedy decoding produced $222 phantom nugget orders that went viral.

DETERMINISTIC CORE ARCHITECTURE

Symbolic inference engine reasoning over structured knowledge graphs with fixed logic catching absurd outputs
MVDR beamforming with multi-microphone arrays steering spatial focus to nullify environmental noise
Persistent semantic brain using RNNs and LSTMs maintaining context across the full user journey
Sovereign data architecture with privacy-by-design preventing biometric data litigation under BIPA

Beamforming DSPKnowledge GraphsDeterministic CoreEdge InferenceSovereign AI

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Veriprajna Deep Tech Consultancy specializes in building safety-critical AI systems for healthcare, finance, and regulatory domains. Our architectures are validated against established protocols with comprehensive compliance documentation.