A retention discount should leave the subscriber's exit open. In our synthetic subscription demo, one eligible subscriber sees a single optional discount offer. The message is a cached AI draft that clears a separate word-pattern screen. "Confirm cancellation" stays available below the offer, and choosing it confirms the exit in the local preview. No billing account changes. Clearing the wording doesn't give an offer permission to obstruct cancellation. The subscriber can decline the discount and leave without another round of persuasion. When evaluating a retention flow, check the exit after the offer appears. A reassuring message means little if the next button adds a hurdle. #SubscriptionRetention #CancellationExperience #CustomerOperations #SubscriptionUX