A clean dispute metric can miss notices that never enter the investigation queue. In our synthetic card-dispute workflow, an incomplete second form sends a valid notice to a closed state. A happy-path check reports a compliant result, while that route ends without investigation. The useful check is at intake: account for valid notices that close before investigation, then test whether the modeled route and rules match the real process. #DisputeOperations #CardDisputes #ComplianceTesting #WorkflowVerification